Frequently Asked Questions
Everything you need to know about your AULA gaming gear.
Are AULA products covered by a warranty?
Yes, all authentic AULA products purchased through our official shop come with a 12-month limited warranty covering manufacturing defects.
Where can I download the drivers for my AULA mechanical keyboard or mouse?
You can download the latest drivers and software customization tools directly from the 'Downloads' section on our official website using your model number.
How long does shipping take for my order?
Orders are typically processed within 24-48 hours. Depending on your location, standard shipping usually takes between 7 to 15 business days.
What is your return policy for gaming peripherals?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Do AULA keyboards support hot-swappable switches?
Many of our newer models feature hot-swappable PCB designs. Please check the specific product description for the 'Hot-Swap' tag to confirm compatibility with 3-pin or 5-pin switches.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment gateways depending on your shipping region.